We leverage our extensive global network, depth of experience, market knowledge, and advanced technology to respond to rapidly evolving consumer and product trends.

In Conjunction with our retail partners, we have developed numerous private brands. These are seen in many leading retailers throughout Australia.

As a leader in consumer goods sourcing and distribution. We add value for our customers by responsibly managing the entire supply chain process and are committed to achieving high standards and meeting customer needs by offering competitive pricing, quality, and reliable delivery.

Our Hong Kong Office oversees all factory engagement in Southern China and facilitates factory visits. All our suppliers must pass ethical standards (BSCI, SEDEX). We encourage as many retailers as possible to visit our trusted manufacturers. English speaking merchandisers work hand in hand with Sales/Account Managers in Australia to ensure we deliver quality products/ competitive prices to all of our clients. Our food manufacturers are regularly audited and hold SQF level 3 or BRC Accreditation.

Our engineering department has the ability to provide in-depth testing and approval of products sourced and delivered to Australia. Services include product testing, obtaining approvals and verification certificates from Australian departments. We place great importance on continuing education for all our team members, even senior engineers, to keep up with the development of new technologies

A group of experienced designers and technical editors in our art department facilitate communication with our customers and factories to create versatile designs to the clients’ or company’s needs.

Their task is to develop cutting edge packaging design, POS materials, instruction manuals, quick start guides, product catalogues, marketing materials, and generally assisting our clients with any requests. To ensure optimum design, our artwork staff work with the latest industry software and have access to an in-house photo studio.

Our compliance department has more than 30 years of experience in consumer products, ensuring exceptional quality control. The QA and Compliance department supervises more than 3000 hours of in-line and end production inspections each year.

Every Order is inspected before leaving the factory, random sample lots according to AQL Levell II, using 0/1/2.5 acceptance criteria.

• Samples are transferred to the dedicated testing area
• Samples are checked for functionality, ease of use, and Instruction Manual Picture Quality (PQ) and Colour balance are adjusted and matched to the reference samples The Shenzhen Centre has a permanent VPN/SSL tunnel to Sydney allow testing of VOD Apps

• Samples are transferred to the dedicated testing area
• Samples are checked for functionality, ease of use, and Instruction Manual Picture Quality (PQ) and Colour balance are adjusted and matched to the reference samples The Shenzhen Centre has a permanent VPN/SSL tunnel to Sydney allow testing of VOD Apps

We are ready for any shipping challenge — by sea or by air — and provide our customers with the most efficient shipping solution. This ranges from combined shipments, or express shipping solutions, to guaranteed on-time delivery. We are currently controlling over 4 million + individual product movements and organise more than 3000 hours of inspections at the factories.

Our Logistics network operates around the clock to get products where they need to be. We’re not just about moving things from one place to another. We analyse each customer’s needs, anticipate challenges, design options, and set up contingency plans to eliminate any potential issues that might arise. We offer a customisable menu of logistic solutions, from warehousing, transport, repacking, customs brokerage, freight forwarding, hubbing and consolidation, and other value-added services to make delivery easy.

Our Service Centre team directs any claims between the engineering department and our large service agent network. This ensures the fastest and best solution is provided to support our client’s products and technical questions, supported with a strong after-sales support call centre and extensive product knowledge. A committed quality support team handles the management of warranties, spare parts, store support and relay with the service centre for our customers, our brands and our customers’ brands. Our customer services representatives can answer in excess of 5000 calls per week, backed up with a state-of-the-art data management system to provide the most efficient after-sales service.

All Tempo Group employees, contractors and suppliers must comply with and uphold all laws promoting social and ethical compliance (SEC) in all jurisdictions where the Tempo Group operates and take all practical steps to ensure that agents, contractors and intermediaries or business partners do not engage in conduct on our behalf that would contravene these requirements.